Corner Store Cafe, known for its social and environmentally sustainable values is seeking a Cafe All-Rounder that can hit the ground running with great barista, food prep and customer service skills.
About Corner Store Network
The Corner Store Network is a Melbourne based nonprofit social enterprise that incorporates an artisanal coffee roastery, food preservery and low-waste cafe. We blend specialty coffee, food preservation, climate action and community to benefit both people and planet.
About Corner Store Cafe
Sitting within our HQ, Corner Store Cafe aims to provide an outstanding experience for customers, staff, and volunteers while delivering on its values of sustainability and supporting the local community. Our cafe operates on a low-waste, ethical and local model. It’s open Monday to Friday 8am-3pm and Saturday 8am-2pm. Shifts will vary between 6am and 4pm.
Key responsibilities of this role
Reporting to the Cafe Manager, the Cafe All-Rounder is responsible for the preparation and serving of hot and cold food and beverages for dine-in or takeaway customers. This includes making specialty coffee beverages. The role requires a high standard of customer service, promoting Corner Store Networks values, and maintaining a positive, supportive and vibrant environment.
Customer service
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Provide a professional, friendly and enthusiastic attitude toward customers and customer services at all times
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Respond promptly to customer enquiries
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Ensure customer satisfaction and provide professional customer support
Food and beverage
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Deliver exceptional specialty coffee service standards and product knowledge
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Prepare and serve specialty coffee efficiently and to a high standard, meeting customers' needs
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Prepare and serve food according to set specifications and customer requirements
Operations
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Actively embrace and promote Corner Store’s environmental and sustainability measures
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Participate in daily operations, including setup and clean down of service areas and all kitchen sections
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Monitor inventory levels and report to the cafe manager when orders are required
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Maintain a clean and organized cafe, following all food safety guidelines and regulations
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Ensure that food is fresh and of high quality
Occupational health & safety
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Ensure that Worksafe and OHS practices are met and maintained
Communications
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Communicate and coordinate with colleagues as necessary
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Consistently seek to engage the local community by promoting Corner Store Network’s values
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Be able to understand and communicate the story of Corner Store Network to our customers and stakeholders
Other responsibilities
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Provide training, support, and guidance to Corner Store Network’s staff and volunteers
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The incumbent can expect duties not explicitly mentioned in this document but within the capacity, qualifications, and experience generally expected from persons occupying positions at this classification
Essential skills and experience
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Experience in fast-paced front of house cafe operations, including taking orders, handling money, using the POS system, preparing specialty espresso and filter coffee and hot and cold menu items
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Highly developed barista skills
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High-level customer service skills
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Demonstrated ability to multi-task, prioritise, and manage competing tasks
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Demonstrated ability to follow company policies and procedures
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Demonstrated ability to pro-actively seek out and complete tasks any time you are not actively serving customers
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Ability to work at a fast pace in a high-energy environment
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Ability to multi-task, prioritize, and manage competing tasks
Highly desirable
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A passion, curiosity and enthusiasm for specialty coffee and great food.
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Knowledge and experience of nonprofit organisations and social enterprises
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A passion and understanding for sustainability including minimizing waste, seasonality and supporting local
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A working knowledge of Health and Safety responsibilities in a cafee environment
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Experience in training people in hospitality environments
Key selection criteria
The person for this position will have demonstrated experience in the following and be able to:
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Provide training, support, and guidance to Corner Store Network’s staff and volunteers where appropriate
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Independently manage time, prioritise and plan work to meet set timelines in an environment of competing priorities
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Work in an organisation with the ability to relate to a wide range of people
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Maintain confidentiality and use diplomacy concerning all work activities
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The ability to communicate and liaise effectively and sensitively at a high level with internal and external stakeholders
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Highly developed interpersonal negotiating and problem-solving skills
Appointment is subject to
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A current Working with Children check
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Current Victoria Police check
Other details
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REPORTS TO: Cafe Manager
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HOURS: Casual Employment
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LOCATION: Oakleigh
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AWARD: Restaurant Industry Award [MA000119]
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CLASSIFICATION & RATES: Casual award rates (base rate + casual loading)
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INTERNAL LIASON: Chief Executive Officer, Cafe + Coffee Manager, Marketing & Communications Coordinator, Head Coffee Roaster, Volunteers, Board of Management, Contractors, Preserving Coordinator, Corner Store Cafe Staff
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EXTERNAL LIASON: Corner Store Cafe Customers, Corner Store Cafe Suppliers
To apply
Please submit an expression of interest along with your CV to info@cornerstorenetwork.org.au and we will contact to arrange an interview